"The factory is very problematic, I am ready to give up the maintenance, and now call was intended to remind consumers not to fools." July 2, Li Xinmin network received complaints from the public, reflecting the purchase of the love of Bullock Hill
Water heater Not only poor quality, after-sale service also bad faith, casually asking price.
According to Mr. Li introduced in early 2005, he spent more than 600 yuan to buy a water heater Co., Ltd. Seoul Shanghai love Bullock production of water heaters, however, used only less than two years, the water heater malfunction on the place. Company maintenance personnel of the Department said after the home inspection, maintenance up a lot of trouble, and suggested that Mr. Lee in their maintenance department where to buy a new machine, you can enjoy a discount prices. As the rush to use, Mr. Li did not care sector, they spent 480 yuan to re-purchased a water heater. During installation, the staff said the water heater body warranty for one year liner warranty for two years after they wrote in the warranty card and sign the terms.
"The matter is I was imprudent, but also when to spend money to buy a lesson." Having said that, Mr. Lee some remorse.
To Mr. Lee did not think that this is a new water heater broke down again two days from the installation time in November 2006 a mere year and a half. The repairman said the liner had a problem to rain check door replacement, door and collected 20 yuan fee, after a few days is no longer news. When Lee found again when the maintenance department, the staff has stressed that the warranty card can not prove that they write the warranty period, rejected the request for free replacement liner.
7 3, Lee once again called for negotiations to maintenance department, a staff member finally agreed to replace the liner free of charge, but charge 200-300 yuan maintenance.
Reporter then call Shanghai home appliance industry association, a staff member, said liner as the main water heater parts, general machinery accounted for 70-80% of the total value of the replacement process is also complex, manufacturers are generally cost- Price replace a new machine to the customer, but there is no single technology can not replace the liner.
Reporter asked whether the water heater about love Pule Hill, the staff member said this factory is not registered in the trade associations, on their products do not understand.
Told reporters the investigation results of Lee, and reminded him to go to the relevant ministry. Lee said he has contacted 12 315 Rights Hotline. Staff also said the practice of love Bullock Seoul there is a problem, and asked Lee to provide the address of the maintenance department to initiate an investigation. Mr. Lee said, "In addition to the warranty card, a phone, no information. I have repeatedly asked to call the maintenance department addresses, but they refused to say. Had to buy the water heater is also a time to be cheap, but now does not even throw away will find that they have built. "